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  • Business Analyst Miser - St. Joseph, MI

    United Federal Credit Union
    Job Description

    GENERAL SUMMARY (What is done and why)

    The Miser Business Analyst directly contributes to the efficiency of business processes for Miser, a mission critical enterprise application. The focus is on the effective use of technology in the execution of business strategy and continual process improvement. The Miser Business Analyst applies proven communication, analytical, and problem-solving skills while functioning in a liaison capacity to translate business requirements into system deployments and/or business process changes. The Miser Business Analyst serves as the subject matter expert for the core system.

    To apply please visit our website at https://unitedfcu.com/about-us/careers/


    ESSENTIAL FUNCTIONS, IN PRIORITY ORDER (Majority of duties, but not meant to be all inclusive or prevent other duties from being assigned as necessary)

    Consult with the customer to elicit systems and process requirements, using multiple approaches, including but not limited to: interviews, surveys, site visits, use case scenarios, task, and workflow analysis. Time: 20%

    Critically evaluate information gathered to distinguish user requests from the underlying true needs. Time: 15%

    Research, review, and analyze the effectiveness and efficiency of existing processes and systems; develop strategies for enhancing or further leveraging these processes. Time: 15%

    Proactively collaborate with stakeholders to analyze information needs and functional requirements and deliver the following artifacts as needed: functional/business requirements and specification documents, use cases, workflows, and screen and interface designs. Time: 15%

    Use knowledge and expertise of enterprise application(s) to assist with implementation, testing, and training development as needed. Time: 15%

    Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to all stakeholders. Assist with the interpretation of user requirements into feasible options, and communicating these back to the business stakeholders. Time: 10%

    Communicate changes, enhancements, and modifications of business requirements– verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood. Time: 10%


    EDUCATION (Minimum education required to perform the duties of this position)

    Bachelor's degree in Computer Science, Information Systems, or Business Administration or two years of related work experience required.


    EXPERIENCE (Minimum experience required to perform the duties of this position)

    In addition to the education requirement: 

    Minimum of five years of systems analysis with proven prior experience in systems/ application process and workflow analysis, application/system analysis, and experience working on project teams.

    Experience in the banking/financial services industry is considered valuable.

    Required Skills

    KNOWLEDGE, SKILLS AND ABILITIES (Minimum technical and communication skill levels and licenses/certificates normally required to perform the duties of this position)

    Generates new ideas/approaches to solving problems and/or alternative solutions

    Can effectively learn diverse business systems; how they function and can apply that knowledge into benefits to better serve the organization

    Able to seek out the root cause to a problem and ensure the resolution solves the underlying issue

    Proven ability as a change agent; is good at bringing creative ideas of self and others to business

    Effective in both formal and informal leadership roles in guiding others in support of necessary changes

    Proficient in the creation of data flow or systems diagrams and the tools used to develop them

    In-depth knowledge of the Miser core banking system


    Required Competencies

    Dealing with Ambiguity

    Customer Focus

    Integrity & Trust

    Interpersonal Savvy

    Demonstrates Courage

    Problem Solving

    Drive for Results


    Time Management

    Business Acumen


    Mental Requirements 

    Ability to identify, analyze, present and determine solutions to a variety of technical projects and problems.

    Ability to use good judgment and make sound decisions quickly.

    Ability to work under pressure.

    Proven problem-solving abilities.

    Ability to recognize security concerns and implement solutions.

    Ability to analyze and juggle multiple tasks and determine priorities.


    Tools and Equipment Used 

    All available general office equipment as needed

    All available computer software, hardware and peripherals as needed


    WORKING RELATIONSHIPS/CONTACTS (Positions with which incumbent has frequent contact) 

    Daily, personal/written/phone contact with IT management

    Daily, personal/written/phone contact with IT staff

    As necessary, personal/written/phone contact with strategic partners and vendors

    As necessary, personal/written/phone contact with credit union management and staff.


    PHYSICAL DEMANDS (Physical effort generally associated with this position) 

    Work involves standing and walking for brief periods of time, but most work is done from a seated position. There is potential for eyestrain from reading detailed reports and computer screen. Deadlines, workloads and pressure to achieve goals may cause increased stress levels.


    WORKING CONDITIONS (Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position)

    Internal - Work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc). No known environmental hazards are encountered in normal performance of duties. Length of day is normally between 8:30 AM – 5:00 PM; long hours may be required to accommodate deadlines or special meetings. 

    External - Some travel may be required; however, information on environmental conditions is not available.

    Job Location
    St. Joseph, Michigan, United States
    Position Type
    Contact Information