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  • Consumer Underwriter - St. Joseph, MI

    United Federal Credit Union
    Job Description

    General Summary

    The Consumer Underwriter provides credit and collateral risk analysis of high-risk loan applications ensuring that Credit Union loan policies and guidelines are adhered to and protecting the Credit Union from loss. This position also manages consumer loan portfolios in excess of $50,000,000, making crucial decisions to maintain profitable, low risk, high yield portfolios. This position is responsible for building and maintaining profitable, professional working relationships with internal and external business partners.


    Please visit our website to apply:  https://unitedfcu.com/about-us/careers/


    Essential Functions, in Priority Order (Majority of duties, but not meant to be all inclusive or prevent other duties from being assigned as necessary)

    Perform underwriting of all exceptional, higher-risk loan applications for our Network Branches/Dealers. Time: 60%

    Document all exceptions to loan guidelines detailing requirement specifications in “notes” section of lending platform.

    Contribute to achievement of team goals for all consumer loan production by accurately underwriting loan applications received from network branches and dealerships within prescribed timelines.

    Protect the credit union from risk by maintaining acceptable delinquency, ensuring profitable consumer loan portfolios.

    Monitor and identify changes in overall quality of incoming applications to allow management to prepare for changes in portfolio performance.

    Handle negotiations with MSA’s and Dealer Finance Managers on building and finalizing loan requests. Time: 30%

    Support network branches and dealers with quick decisions regarding loan requests.

    Act as primary source of information about all Credit Union loan products for network partners and branches.

    Coach, train and develop our dealer partners and front line staff on how to build and submit quality loans applications that ensure profitable partnerships.

    Obtain and maintain a high level of knowledge of all Credit Union products. Time: 5%

    Recommend updates of procedures and guidelines and make recommendations as needed to the Quality Team. Time: 5%


    Education (Minimum education required to perform the duties of this position)

    Bachelor’s degree in a related field or two years of related work experience required.


    Experience (Minimum experience required to perform the duties of this position)

    In addition to the education requirement: 

    Five years of consumer loan experience required.

    Loan underwriting experience preferred.

    NMLS registration required.

    Required Skills

    Knowledge, Skills and Abilities (Minimum technical and communication skill levels and licenses/certificates normally required to perform the duties of this position)

    Understanding of financial analysis and determination of credit worthiness.

    Excellent communication skills

    Excellent human relations skills

    Excellent underwriting analytical skills

    Excellent customer service abilities by phone, email, and in-person.

    Good business writing skills

    Computer literacy and keyboarding skills

    Knowledge of Excel and Word

    Analysis and quick resolution skills

    Self motivated

    Knowledge of Credit Union products and services

    Knowledge of Credit Union policies and procedures


    Required Competencies 

    Problem Solving

    Dealing with Ambiguity

    Time Management

    Demonstrates Courage

    Drive for Results

    Interpersonal Savvy

    Customer Focus

    Integrity and Trust


    Business Acumen


    Mental Requirements 

    Ability to identify indirect dealer needs

    Ability to identify staff and member needs

    Ability to identify credit trends

    Ability to use good judgment and make sound decisions quickly

    Ability to work and reason under pressure

    Proven problem-solving abilities

    Ability to concentrate in a multi-task environment

    Ability to maintain a positive attitude when resolving member/staff issues

    Ability to interpret lending guidelines and regulations.

    Able to perform very simple algebra.

    Ability to deal with a variety of variables under only limited standardization.


    Tools and Equipment Used

    All available general office equipment as needed. 

    All available computer software and hardware as needed.


    Working Relationships/Contacts (Positions with which incumbent has frequent contact) 

    Daily, personal/written/phone contact with MSA staff.

    Daily, personal/written/phone contact with Indirect Sales staff.

    Daily, personal/written/phone contact with Credit Union managers.

    Daily, personal/written/phone contact with Credit Union members.

    Daily, personal/written/phone contact with Network Dealerships.


    Physical Demands (Physical effort generally associated with this position) 

    Work involves standing and walking for brief periods of time, but most work is done from a seated position. There is potential for eyestrain from reading the computer screen. Must be able to talk and keyboard simultaneously. Deadlines, workloads and pressure to achieve goals may cause increased stress levels.


    Working Conditions (Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position)

    Internal - Work is normally performed in climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours, including Saturdays are required to accommodate deadlines or special meetings.

    External - Some travel may be required. Information on environmental conditions is not available. 

    Job Location
    St. Joseph, Michigan, United States
    Position Type
    Contact Information