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Helpdesk Technician

Four Winds Casino
Job Description
Responsible for providing the initial technical assistance, either via telephone or email with enterprise computer and technology users for the purpose of break/fix resolution, or escalation to the I.T. support staff,
* Installs selected software, maintaining proper security levels and access rights.
* Ensures the quality of systems operations in all areas of the casino by communicating with all levels of systems users and offering direction and assistance as needed.
* Coordinates work flow to ensure effective overall operations in the I.T. Department.
* Facilitates the flow of information throughout the I.T. Department by attending regularly scheduled departmental meetings.
* Ensures a maximum level of service and satisfaction to all systems users is achieved and maintained.
* Maintains a working knowledge of Microsoft Word, Excel, email and all aspects of Microsoft administrative tools in order to perform job effectively.
* Contacts vendors with regard to specific software, hardware or phone problems, as needed or as requested by the I.T. Manager.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Promotes the following within the department and among all employees:
* Creates an atmosphere of fun for all casino guests.
* Encourages mutual respect, dignity and integrity with all employees by setting positive examples at all times.
Although this position does not directly supervise any one person, the Helpdesk Technician indirectly supervises the activities of all system users on property.
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